Make a reservation

1. Scope of Application
These Terms and Conditions apply to agreements concerning rural tourism services when a rural tourism operator provides services to a private customer or to a group of two or more customers. These Terms also apply, where appropriate, when rural tourism services are provided to companies, organisations, or other legal entities.

2. Definition of Rural Tourism Services
For the purposes of these Terms and Conditions, rural tourism services include:

a) accommodation;

b) accommodation together with other tourism services that are incidental to the overall service; or

c) one or more of the following services:

• catering and meals;
• events, celebrations, and meeting arrangements;
• leisure and recreational activities, including fishing, cross-country skiing, hiking, horseback riding, canoeing, and nature excursions;
• guidance, instruction, and training related to these activities.

3. Formation of the Agreement
The agreement becomes binding on both parties once these Terms and Conditions have been made available to the customer and the customer has paid at least the required reservation deposit.

4. Payment Terms
If the service is booked more than 28 days before the start date, a reservation deposit of 35% of the total price must be paid within 7 days of making the reservation. The remaining balance must be paid no later than 28 days before the start of the service.

If the reservation is made less than 28 days before the start date, the full amount is payable at the time of booking.

For reservations made by telephone, payment (either the reservation deposit or the full amount, where applicable) must be transferred to the bank account specified by the service provider within two banking days. The payment reference must include the relevant booking details, such as the duration of the stay, the destination, the name of the service package, and any booking reference provided by the service provider.

Before the service begins, the customer must present a receipt or other proof of payment if requested.

If a cancellation occurs after the holiday has begun, no refund will be made for the unused portion of the booking.

If the customer fails to comply with these payment terms, the service provider has the right to consider the reservation cancelled and the agreement terminated.

5. Customer’s Right to Cancel the Agreement
If the customer or a close family member living in the same household suddenly becomes seriously ill, suffers a serious accident, or dies, the customer has the right to cancel the agreement and receive a refund of the amount paid, less any administration or handling charges that have been communicated in advance. No refund will be made if the use of the service has already begun.

The customer must notify the service provider of the reason for cancellation without delay. Illness or injury preventing the use of the service must be verified by a medical certificate.

The customer may also cancel the agreement without providing a specific reason under the following conditions:

a) More than 28 days before the start of the service by paying the previously notified administration or handling charges.

b) 28–14 days before the start of the service by paying 35% of the total price.

c) 14 days to 48 hours before the start of the service by paying 50% of the total price.

If the agreement is cancelled less than 48 hours before the service begins, or if the customer fails to notify the service provider before the start of the service that they will not use the booked services, the service provider is entitled to charge the full price.

The customer must always notify the service provider if they will not use the service or if the agreed service will be used to a significantly lesser extent, for example if the number of guests or the duration of the stay changes. Notification must be made in writing or by another appropriate method to the address specified by the service provider.

The agreement is considered cancelled or amended when the customer’s notification has been received by the service provider. If the customer can demonstrate that the notice was sent correctly and on time, it shall be deemed to have been received at the time it would normally have arrived, even if it is delayed or fails to arrive.

If the service provider is able to resell the cancelled service to another customer, any amount received from the new booking shall be refunded to the original customer. The service provider may deduct any previously notified administration or handling charges from the refunded amount.

6. Service Provider’s Right to Terminate the Agreement
The service provider has the right to terminate the agreement or suspend the provision of services if performance is prevented or substantially hindered by a force majeure event, such as fire, natural disaster, actions by public authorities, strikes, or any other unforeseeable circumstance beyond the service provider’s reasonable control.

If the agreement is terminated due to such circumstances, the customer will receive a full refund of all payments made. If the service has already begun and must be interrupted, the customer will be refunded the portion of the price corresponding to the services that were not provided.

The service provider shall inform the customer without undue delay if the service cannot be provided due to a force majeure event.

7. Responsibility for the Performance of the Agreement
The service provider is responsible for ensuring that the customer receives the services agreed upon in the contract, as advertised or otherwise specifically agreed at the time of booking.

8. Liability and Compensation
The customer is entitled to compensation for any loss or damage caused by a defect in the service if the defect or damage results from the negligence of the service provider or another business operator engaged by the service provider. Compensable losses may include, for example, additional expenses incurred by the customer or costs that have become unnecessary as a result of the defect.

The service provider shall not be liable for any loss or damage caused by a force majeure event or any other unforeseeable circumstance that could not have been prevented, even with the exercise of all reasonable care by the service provider or any subcontractor engaged by the service provider. The service provider shall notify the customer of such circumstances without undue delay and make every reasonable effort to minimise any loss or inconvenience suffered by the customer.

The customer must comply with all instructions and regulations provided by the service provider regarding the use of the services. The customer is liable for any damage caused to the service provider, the property, or third parties.

The customer is responsible for ensuring that they possess all valid documents required to use the services, such as a passport, visa, firearms licence, proof of payment of any required fishing permit or fisheries management fee, and any insurance coverage the customer considers necessary.

If the customer does not use all or part of the agreed services, this shall not entitle the customer to a price reduction or refund.

9. Complaints and Dispute Resolution
The customer must immediately notify the service provider or the provider’s representative of any deficiencies that can reasonably be corrected during the customer’s stay or use of the service.

Any other complaints or claims for compensation relating to matters that could not have been remedied during the use of the service must be submitted to the service provider in writing, normally no later than one month after the end of the service.

If the customer and the service provider are unable to resolve a dispute by mutual agreement, the customer may refer the matter to the Finnish Consumer Disputes Board.

If the dispute is brought before a court of law, it shall be heard by the District Court having jurisdiction over the customer’s place of residence. is brought before a court, then the matter dealt with the customer’s place of residence in the district court.